30424 avatar

Wyatt Walter-Dawahare

Jr IT Specialist, TripActions

San Francisco Bay Area

Results-driven professional with a passion for information technology and systems administration. Previous technical support specialist at Apple with a strong background in a variety of technologies including macOS, iOS, mobile device management, G Suite, OneLogin, and more.

Experience

  • Jr IT Specialist

    TripActions

    Palo Alto, CA

    Jun 2018 - Present

  • Travel Support Specialist

    TripActions

    Palo Alto, CA

    Mar 2018 - May 2018

    Helping business travelers worldwide successfully arrive at their destinations by providing front-line in-the-moment support via chat, phone, and email. Use a variety of tools including Intercom, Zendesk, Jira, Confluence, Fullstory, Sabre, and Swabiz to support customers in whichever way is most convenient for them.

  • Technical Support Specialist

    Carnegie Mellon University

    Pittsburgh, PA

    Mar 2017 - Dec 2017

    Managed the technical support activities of the Osher Lifelong Learning Institute. Provided technical training to instructors and handled their on-boarding to ensure they were successful using their classroom technology. Taught iPhone and iPad classes to students. Maintained and developed the Osher website utilizing the campus-wide content management system (CMS [Cascade CMS]) to promote Osher's courses and activities.

    Generated and prepared reports from registration database utilizing both Microsoft Excel and Access to increase efficiency in office mailings and handle course analytics. Managed G Suite domain as well as internal Microsoft Exchange resources for the organization. Some, but not all of the technologies used included Zendesk, DocuSign, SurveyMonkey, Crestron, and Office 365.

  • Technical Specialist

    Apple

    Pittsburgh, PA

    Oct 2016 - Mar 2017

    Provided insightful advice and friendly, hands-on technical support to Apple customers in need. Used problem-solving and people skills to ensure swift resolutions to technical problems of every kind while educating team members about new products. Regularly rotated through different technical specialties and skill sets. Thrived on change as products evolved. Provided technical assistant across Apple's entire product line, including iOS, macOS, watchOS, and tvOS.

  • Web Designer and Developer

    Samantha Knight Fine Jewelry

    Los Angeles, CA

    Jan 2015 - Sep 2016

    Managed all facets of website development, from initial design and architecture to deployment and e-commerce integration, utilizing the Shopify platform. Worked continuously with this client to accommodate and implement change requests on agreed-upon schedules.

  • Shift Supervisor

    Starbucks

    Los Angeles, CA

    Feb 2015 - Feb 2016

    Assisted the manager in executing store operations during scheduled shifts by training employees and delegating tasks to facilitate the Starbucks Experience for customers. Managed store schedules of 15+ employees, organizing the opening and closing duties. Created a positive learning environment by providing clear and concise coaching and feedback to employees to ensure operational excellence and to improve store performance.

Education

  • Code Academy Pittsburgh

    2016 - 2016

    Code Academy Pittsburgh provided condensed and practical technology skill building through project-based learning targeted to the needs of freelancers, businesses, startups, and nonprofits.

  • Pasadena City College

    2015 - 2016

  • South Pasadena High School

    2009 - 2013

Awards

Skills

  • Technical Support
  • Troubleshooting
  • System Administration
  • Technical Training
  • Technical Documentation
  • Customer Support
  • Quality Assurance (QA)
  • iOS, macOS, & Windows
  • G Suite
  • Microsoft Office 365
  • Adobe Creative Cloud
  • Content Management Systems
  • SaaS
  • Networking Systems
  • A/V Systems
  • VoIP Systems
  • HTML, CSS, and JavaScript
  • Mobile Device Management (limited)

Contact