Ezequiel Garzon

Experience

  • SELLBYTEL | webhelp

    Customer Care Agent

    Customer Care Agent

    SELLBYTEL | webhelp

    Valencia, Spain

    May 2013 - Present

    Customer Care Agent

    Customer care assistance over the phone, email and chat. Mostly in Spanish, occasionally in English. Various back office duties and reporting.

  • LG Electronics

    Warranty Analyst

    Warranty Analyst

    LG Electronics

    Valencia, Spain

    May 2007 - Nov 2011

    Warranty Analyst

    Monitoring of the cost and patterns of warranty repairs, in permanent contact with HQ. Budget estimation and analysis. Billing other subsidiaries/HQ for reworks or quality issues.

  • St. Louis University

    Mathematics Instructor

    Mathematics Instructor

    St. Louis University

    Madrid, Spain

    Aug 2006 - Dec 2006

    Mathematics Instructor

    Differential calculus, calculus lab, computational linear algebra.

  • Sitel Group

    Dealer Warranty Handler for IBM

    Dealer Warranty Handler for IBM

    Sitel Group

    Tres Cantos, Madrid, Spain

    Apr 2005 - May 2006

    Dealer Warranty Handler for IBM

    Request and follow-up of parts for computers under warranty. Constant interaction with IBM Warranty Service Providers.

  • Tranlan Communications

    English Teacher

    English Teacher

    Tranlan Communications

    Madrid, Spain

    Feb 2005 - Apr 2005

    English Teacher

    Classes imparted to professionals in work premises.

  • College of Lake County

    Mathematics Instructor

    Mathematics Instructor

    College of Lake County

    Grayslake, Illinois, USA

    Aug 2003 - May 2004

    Mathematics Instructor

    Quantitative literacy, elementary statistics, mathematics for elementary teaching, ordinary differential equations.

  • Jefferson College

    Mathematics Instructor

    Mathematics Instructor

    Jefferson College

    Hillsboro, Missouri, USA

    Jan 2003 - Jul 2003

    Mathematics Instructor

    Basic algebra, intermediate algebra and college algebra.

  • Washington University

    INROADS Mathematics Instructor

    INROADS Mathematics Instructor

    Washington University

    St. Louis, Missouri, USA

    Jul 2002 - Aug 2002

    INROADS Mathematics Instructor

    Intensive five-week Calculus I course for advanced high school seniors, through the INROADS program.

  • Washington University

    INROADS Mathematics Instructor

    INROADS Mathematics Instructor

    Washington University

    St. Louis, Missouri, USA

    Jul 2001 - Aug 2001

    INROADS Mathematics Instructor

    Intensive five-week Calculus I course for advanced high school seniors, through the INROADS program.

Education

  • Escuela Oficial de Idiomas, Valencia, Spain

    Certificate in C2 Proficiency in English

    2019 - 2019

    Certificate in C2 Proficiency in English

  • LG Electronics

    Six Sigma Green Belt Certification

    2007 - 2008

    Six Sigma Green Belt Certification

  • Washington University in St. Louis, Missouri, USA

    Master of Arts in Mathematics

    2000 - 2002

    Master of Arts in Mathematics

  • State University of New York at Stony Brook, USA

    Bachelor of Science in Mathematics

    1997 - 2000

    Bachelor of Science in Mathematics

  • Norwalk Community-Technical College, Connecticut, USA

    Associate in Arts in Liberal Arts and Sciences

    1995 - 1997

    Associate in Arts in Liberal Arts and Sciences

Skills

  • Microsoft Office
  • Intermediate VBA macro programming